I cannot sign in
Datalayer is in private preview. Use the email address approved for your account. A link to the docs or installation guide does not provide access on its own.My assistant connects, but cannot find data
A connection and a profile allowance are separate things. Sign in to the dashboard and check your account and available profiles. You need an active allowance even for searches.A search is slow or fails
Try a more specific company name or a narrower people search. Wait before trying again, especially if the message says too many requests. Avoid asking for a large batch while a smaller request is still failing.The company or person looks wrong
Names are not unique. Ask your assistant to show possible matches first. Check the company website or the person’s public LinkedIn address before opening a profile.Some details are missing or outdated
Available information varies. Missing data does not mean a company has no employees or a person has no experience. Ask the assistant to mark unknown details clearly and verify important information independently.I disconnected my assistant and cannot reconnect
This is a known issue being investigated. Contact support instead of repeatedly disconnecting and reinstalling the integration.Contact support
Open Support in your Datalayer dashboard. Tell us:- Which app you are using.
- What you were trying to do.
- The approximate time and error message, with private information removed.